Arrival and Departure Times

Check-in: 14h00 to 18h00
Check-out: Standard Rooms: 11h00 / Superior Rooms: 13h00

• The security boom gate is located between the Mabalingwe main gate and Itaga Lodge is locked at 20h00 each night for security reasons. Please notify us in the event of any late arrivals to arrange special access.
• The last order for dinner will be taken at 16h00.
• Guests who wish to arrive earlier or check-out later than times stipulated above will be charged an additional R300 per person for use of the lodge facilities unless booked at a superior room rate.

Kindly note that the reserve charges a penalty for guests entering the lodge after 20h00 unless special arrangements have been made. Penalty fees are as follows:

• 20h00 to 22h00 @ R200
• 22h00 to 00h00 @ R300
• 00h00 and later @ R450

Mealtimes

Breakfast: Served between 09h00 and 11h00 with last seating at 10h30
Lunch: Lunch is available at an additional cost, between 12h00 and 14h00
Afternoon Snacks: served in the main lodge bar/lounge.
Summer: 15h30 / Winter: 15h00
Dinner: Dinner is served 19h00–21h00 (last seating 20h00). Guests checking in after 18h00 are requested to confirm dinner requirements by 16h00.

Game Drives

Summer Times: 06h30 or 16h00
Winter Times: 07h00 or 15h30
Pre-bookings are essential. R420 per person (minimum 2 guests)

Spa

Spa treatment menu is available in the room folders or at the bar. Treatments need to be booked.
Times must be confirmed either with spa therapist or with office. Cancellation fees apply.

Beverages

The lodge is fully licensed. Guests are not permitted to bring alcohol or beverages onto the premises.
Guests arriving with their own alcohol or beverages will be charged a corkage fee.
Corkage Fee: R90 per can/bottle and R90 per tot for any hard liquor.
Bottomless tea or filter coffee and one cappuccino per person is included with breakfast.
Additional coffee/tea during the day will be charged to the guest’s account.

Children

Regrettably the lodge does not have facilities to accommodate children under the age of 10 years.
Children over the age of 10 will be charged the full rate.

Payment Policy

A 25% non-refundable deposit is due within 48 hours of enquiry to secure any booking.
The full amount is due prior to arrival.

No Show Policy

Rooms will automatically be released if guests have not checked in by 18:00, unless prior arrangements have been made for a late check-in.

Cancellation Policy

Cancellations must be submitted in writing and will forfeit the deposit paid.
Cancellations received 2 to 4 weeks prior to arrival shall forfeit 75% of the total amount due.
Cancellations received within 2 weeks of arrival shall forfeit 100% of the total amount due.

Dress Code

Whilst the general dress code at the lodge is casual, gentlemen are kindly requested to wear long pants for the evening dinner in the main lounge / dining area.